Financial Inclusion

Definition of Handicapped Customers

In accordance with the instructions of the Central Bank of Egypt regarding the necessity of facilitating the access of persons with disabilities to banking services and products through bank branches, and it is also prohibited to exclude or restrict any customer with disabilities from accessing banking services for a reason related to his disability.

Handicapped benefit from all banking services and products, and account can be opened for them throughout the year, whether within the initiative of the Central Bank for financial inclusion or outside the initiative.

Targeted Segment:

  • Handicapped
  • Illiterate
  • Elderly
Branches that Serve the Handicapped
  • Arkan Mall - Arkan Mall, 6 October
  • Strip Mall Branch - Strip Mall, Beverly hills
  • Nasr City Branch - 24 Abo Dawood Al Zahry, Nasr Ciry
  • Mansoura Branch - 541 Saad Zaghloul Street, Al-Mansoura
ATMs that Serve the Handicapped
  • Alex Commercial - 68 Al-Horeya Street, Alexandria
  • Arkan Mall - Arkan Mall, 6 October
  • Strip Mall Branch - Strip Mall, Beverly hills, 6 October
  • Cash in Dash - Mohamed Naguib Axis, 5th settlement, New cairo
  • Nasr City Branch - 24 Abo Dawood Al Zahry, Nasr Ciry
  • Mansoura Branch - 541 Saad Zaghloul Street, Al-Mansoura
Products & Services
  • Issuing Debit Card Braille-embossed
  • Issuing Prepaid Cards Braille-embossed
  • Braille-embossed Application
  • Provision of wheelchairs for people with mobility disabilities in the branches which are equipped to serve handicapped customers
  • Displaying the bank's products in a big font on branches screens